|
|
 |
Frequently Asked Questions
Q. Are you Bonded and Insured?
A. Yes, we are fully bonded and insured for your protection and
peace of mind.
Q. How will you access my home?
A. There are several ways we can access your home:
- You can issue us a key.
- You can give us the code to the garage.
- You can meet us at your home the day of your service and let
us in.
Q. If I choose to issue you a key, how do you keep my key safe?
A. All keys are numbered, never labeled, and kept securely
locked in our office until the day of your scheduled service. If
we ever were to lose your key, we would have your
locks re-keyed at our expense.
Q. Do I need to provide any supplies?
A. We will bring our own natural products and vacuum cleaners with true HEPA filters. All you need to provide is trash liners!
Q. How do you determine your rates?
A. Some cleaning companies charge by the hour for their
services. This is a disadvantage to you, because you never know
how much you will be charged, and sometimes the cleaners may
have to leave before the job is completed in order to stay
within your cleaning budget. We charge by the job, not by the
hour. This allows us to spend as much time in your home as
necessary to ensure your home is clean. Give us a call to
schedule an in-home estimate or fill out our
online quote form,
and we will gladly work with you to design a service plan that
meets your needs and your budget.
Q. How and when do I pay for cleaning services?
A. Payment is due at the time services are rendered. We accept
cash, check, money order and credit card payments. We do not
accept post-dated checks. Please leave your payment in a sealed
envelope on the kitchen counter the day of your service. There
is a $25 fee for all returned checks. If you prefer to pay by
credit card, you may do so through our
payment center. Credit
card payments are processed through PayPal, a secure and
encrypted site. It is not necessary to have a PayPal account to
use this option. If you choose to pay by credit card, please do
so prior to 7am on the day of your scheduled service.
Q. What if I need to cancel my scheduled service?
A. We ask that you please provide at least 48 hours notice for
all cancelled appointments. Once we take a reservation, we hold
that timeslot open for you and turn away other potential clients
in order to ensure your timeframe. Because of this we require
that all cancellations be made at least 48 hours prior to your
scheduled appointment time or a cancellation fee of $50 will be
charged. Exceptions to this policy will of course be made for
emergency situations.
Q. What if I am unhappy?
A. Your satisfaction is
guaranteed. If for any reason you are
displeased with your service, just let us know within 24 hours
and we will gladly return and reclean the area you are
dissatisfied with at no additional cost to you.
Q. Do you offer
gift certificates?
A. We sure do! Give the gift of a sparkling clean home. Click
here for more information.
|
|
|
